General Program Policies

 

Make-ups

Technically, families are permitted five makeup classes per semester. We have been very loose with our make-up policy and want to remain flexible to meet the needs of the families we serve, but due to our growing numbers we ask that you PLEASE try to limit make-ups to five a semester if possible and ALWAYS call or email in advance to let us know that you will either be missing a class or would like to schedule a make-up. Please try to make-up in classes that are not listed as full on the schedule, and PLEASE NEVER show up unannounced to a class that is not your regularly scheduled class.

If you can not attend call and let us know at 871-0227 or email us at info@memphisaardvarks.com (even if it’s 10 minutes before class).

Guests

You may occasionally schedule to bring a guest with a child to class provided there is room. Call or email to let us know of your plans. Adult family members and relatives are always welcome and you do not need to notify us of their plans to visit.

Snacks

Please try to keep eating and drinking to a minimum during class time. It’s a good idea to make sure your child has had a good snack prior to class as kids tend to burn a lot of energy while Aardvarking. That said, we certainly understand that you know your little ones best and it is no crime to provide a few bites of a snack or sips of a drink during class time if that’s what the situation requires. We simply ask that you always do so off of the rugs and central class area as it can create a mess and be a distraction to other children. Also, please try to keep all snacks and sippy cups away from child’s reach in higher level cubbies and shelves.

Socializing

First and foremost, we want classes to provide a positive social experience for you and your children. We recognize that as parents we can get very hungry for adult conversation. Aardvarks’ class can be a great place to make new friends and connect with old ones, so please do so and enjoy this aspect of the program!! We only ask that you be mindful of how socializing affects the flow, focus, and energy of the class and remember that if you are not engaged in the activity neither will your child be. Please try to keep talking limited to before and after class and during the free dance and instrument jams.  

Refunds

Tuition fee is fully refundable before the first day semester begins. Up until two weeks after the semester has begun 50% of tuition fees will be refunded for remaining unattended classes at time of cancellation. No refunds after two weeks.

Bad Weather

We will follow the Memphis City Schools for closure due to weather. There are occasions when we may decide to have class even though city schools are closing, so you should always check the website at www.memphisaardvarks.com to determine if class will be held or not during questionable weather, or call us at 871-0227 if you don’t have web access. 

Teacher Absence

Although it is very rare, there are occasions when Joe or Adam may need to reschedule a class. In this case, we will make every effort to notify everyone in the class at least 24 hours in advance, so please make sure we have a contact number for you that is accurate. We will also send an email. Usually, a make-up class will be scheduled for the following week. If you are unable to attend the make-up class you will be given the option to make-up in a different class, have the cost of the class credited to another semester, or receive a cash refund. Thank you for your patience and flexibility while we build a strong, core staff of Aardvark teachers that can cover for one another. 

Other Helpful Hints for Getting the Most Out of Class

* Children tend to do better when they are well fed and rested. A snack and a nap prior to class (when you can make it happen) is a good idea.

* If your child is not developmentally mature enough to participate in an activity (ie, he/she doesn’t have the language or motor skills to sing or coordinate small or big movement exercises)- DON”T WORRY- just model for him/her even if he/she appears distracted. Children are typically absorbing way more then we give them credit for. Even though it may feel silly to wave your arm around hailing a taxi while your 13 month old is playing with a shoe on the other side of the room, just DO IT and every – now and then try to bring them back into the group/activity. Before no time, they will be doing all the movements for songs at home you were convinced they were not attending to in class.

* Children, especially 0-2, have the natural inclination to explore EVERYTHING. It is ok for them to wander about the environment. Trust us, they are absorbing A LOT and it’s ALL GOOD!

* If your child is older and you are working on helping him/her to develop more self-control, better listening skills, and the ability to consistently follow directions, you might consider prepping your child before class by reminding him/her of the structure of the class (ex: First we sit on the rug and sing the hello song, then we’ll sing some quiet songs before we stand up and run around, etc) as well as setting some behavioral expectations. It is also OK to give a warning for behavior that is disruptive or dangerous and then take your child out of the class for a few minutes if he or she is unable to follow through with your directives. Often times, kids just need a break to refocus. If you feel unclear about whether your child’s behavior is disruptive or confused about how to handle a certain behavior your child is presenting in class, PLEASE talk to us. Every child is unique and we will support you in every way we can to help your child get the most out of the class and have the class be a positive growth experience for him or her.